All guests, who have booked Friends By Alizeh via the company's website, can log in to their website accounts to cancel their bookings by themselves. In case the refund is requested in Friends By Alizeh wallet account, it shall be reflected immediately and shall be available for future purchases. We request all guests to refrain from reaching out to us via any other communication channels.
All guests, who have booked Friends By Alizeh via other sources such as Booking.com, MMT, etc., shall connect directly with them in order to cancel their bookings. Friends By Alizeh shall not be liable to handle such cancellation requests.
The guests can avail a 100% free cancellation on their bookings (hostels/workation) until 7 days prior to their check-in date, either in Friends By Alizeh wallet or in the original payment source. In case a guest opts for a refund to their payment source, the same shall get refunded in 5 to 7 working days. Payment gateway charges paid during the time of booking shall be non-refundable.
The guests can avail a 50% free cancellation on their bookings (hostels/workation) until 4 days prior to their check-in date, only in Friends By Alizeh wallet. The wallet balance can be used anytime in their future bookings with us. Payment gateway charges paid during the time of booking shall be non-refundable.
The guests shall get zero refund on their bookings (hostels/workation) in case of cancellations made within 4 days to their check-in date or in case of a no-show (i.e. not arriving at the hostel at all).
Any changes in the check-in as well as the check-out dates is not permissible. Guests are advised to cancel their bookings and make a fresh booking in order to change their dates.
Transfer of bookings from 1 hostel to another is not permissible. Guests are advised to cancel their bookings and make a fresh booking in order to change the hostel location.
No refund shall be made in any case whatsoever post check-in at the hostel premises or in cases of early departures.